Shipping & Returns


Secure Credit Card Payments:

Secure SSL Site


Credit card orders placed on are secure. We accept VISA/MasterCard/Discover payments via our secure server. Your data is encrypted for your protection, and your credit card information is never shared with any 3rd party. Charges will appear on your card as CANDIDHD.

Why SSL is essential for your security?
We make it our mission to provide you with a positive customer experience, and we want you to be confident that you can order from us safely and securely. With this in mind we've secured the online payment area so that your valuable data, such as credit card details, are protected from prying eyes.

In order to achieve this we went to Comodo, the world-renowned Certification Authority, to obtain an SSL Certificate. Comodo are the second largest Certification Authority in the world and are Web Trust compliant, meaning that their business practices and processes have been rigorously audited to AICPA (American Institute of Certified Public Accountants) guidelines by an independent approved auditor (KPMG).

To qualify to receive our SSL Certificate from Comodo we had to validate ourselves with them, in order to show that we are a legitimate business. We had to prove not only that we own this web domain, but also that we are a legally accountable company. We believe that only by seeking this level of validation can you have peace of mind when buying online.

You can prove validity of SSL Certificates for yourself by downloading the free Verification Engine from Comodo. This software allows you to verify the authenticity of an SSL Certificate outside of your web browser, where no fake or fraudulent website can affect the result.

What is SSL?

Secure Sockets Layer, SSL, is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between our web server and your browser remains private and secure. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers. In order to be able to generate an SSL link (signified by the gold/green padlock in the tool bar), a web server requires an SSL Certificate.

Why is SSL important?

Since the SSL protocol was released by Netscape as a security technology in 1996 we have all been educated to look for the SSL padlock before passing any critical details over the Internet. Technically, the SSL protocol provides an encrypted link between two parties, however to you the consumer, seeing the SSL padlock in your browser means much more:

  • That you have a secure (encrypted) link with this website.
  • That this website is a valid and legitimate organization or an accountable legal entity.

As well as ensuring that your details remain secure during a transaction, we know that you also care whether the website you are dealing with is legitimate. In order to solve the critical issue of identity assurance as well as information security on the Internet, the efforts of SSL Providers (Certification Authorities), consumer magazines and industry bodies have rightly resulted in the SSL padlock becoming synonymous with trust and integrity.


Low flat-rate shipping for any size order ($4.99 Worldwide):

In-stock items are shipped within 3 business days. If an item is out of stock, or will take longer than 3 business days to ship out, we will contact you to offer the choice to cancel your order or extend the delivery period. All orders for Home Theater Accessories, Cables, Projector Lamps, and Discs, are shipped via the method described below. The shipping charge is only $4.99 flat-rate per order, for as many items as you like. Faster shipping methods are available at extra cost.

Shipping Information:

Orders within the USA
Orders within the USA are shipped from our distribution center in California, USA. Shipping to US customers is via UPS ground or USPS 1st class, depending on what is best for the size of your order. Tracking information will be provided to you as soon as your order ships out.

Orders outside the USA
Non-USA orders are shipped via insured first-class postal airmail from the USA. Approximate shipping times are as follows:

Europe: approx. 6-12 days

Other North America: approx. 3-7 days

Asia / Australia: approx. 10-14 days

We take every precaution to make sure your order arrives intact and safely. Every order is protected against damage and is packed carefully.


We pledge to you that your order privacy is of paramount importance to us. Be assured that:
We will never send you any unauthorized deliveries or material to your shipping address.
All information passed and stored in our system is highly encrypted for your security.
We will never share or sell any contact information submitted to our website.
All data is held to the highest levels of confidentiality.


Returns or refunds will be issued for new, unopened items (or DOA projector lamps) within 30 days of purchase. Please contact us via our Contact Page to arrange for a return and to receive an RMA number.


E-mail us if you have any problems: contact us via our Contact Page

We encourage you to contact us first for any problems with your purchase. We will do everything possible to help resolve any problems, to see that you are fully satisfied with your purchase.


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